Lead Solutions Engineer

The role

You will serve as a technical advisor and product expert within the Industry Expansion vertical team. You will help prospects and customers understand how the platform drives strategic business initiatives through demos, assessments, and solution architecture.

What you will do

• Work as a product expert and account team technical advisor.
• Explain and demo the technology to all types of users.
• Act as a trusted advisor to ensure customers get correct business outcomes.
• Assist prospects and customers with business assessments including POCs and Pilots.
• Craft content to show customers how to leverage Gong for specific use cases.
• Execute build and delivery of outcome-based demos, agentic flows and solution architecture diagrams.
• Solution complex business and technical requirements.
• Assist with RFPs and questionnaires in sales cycles.
• Work cross-functionally to help get deals across the line.
• Partner with Marketing on demand generating activities.

Required qualifications

• Customer facing experience in a solutions engineering role or a combination of solution engineering and other relevant work experience.
• Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems.
• Understanding of security and privacy pertaining to SaaS systems.
• Understanding of key sales personas and workflows within a GTM organization.
• Excellent verbal and written communication skills.
• Strong interpersonal and teamwork skills.
• Able to make the complex sound simple!

Nice to have

• Experience selling into Financial Services (Banking / Insurance / Wealth), Healthcare (including Life Sciences), or Manufacturing organizations.
• Experience with data flows, AI & ML concepts, analytics, APIs, webhooks, or JSON

Benefits

• Medical, dental, and vision plans
• Wellbeing Fund - flexible wellness stipend
• Mental Health benefits with covered therapy and coaching
• 401(k) program
• Education & learning stipend
• Flexible vacation time
• Paid parental leave
• Company-wide recharge days each quarter
• Work from home stipend

About the company

Gong uses AI to transform how revenue teams win through the Gong Revenue AI Operating System. The company helps more than 5,000 companies understand teams and customers, automate workflows, and close deals.