Senior Product Writer

The role

You will own and manage content needs for assigned pods. You will create microcopy, support Help Center documentation, and use AI writing tools to draft and scale content.

What you will do

• Owning and managing all the content needs for your pods
• Driving writing projects end to end in Figma and prototypes
• Helping to define and maintain team style guide, design system, and other team assets
• Working with product managers, engineers, and designers to create microcopy
• Giving UX/UI content feedback in product areas
• Monitoring and responding to internal and external feedback channels
• Supporting the documentation of Help Center articles
• Creating user assistance for features including product tours and sidebar content
• Using AI writing tools daily to draft, review, and scale content

Required qualifications

• 5+ years of experience in writing microcopy
• Write in mother-tongue English
• Experience owning UX content for complex products from understanding the problem through launch and iteration
• A portfolio that shows experience owning UX content for complex products
• Strong content judgment and attention to detail
• Research-minded approach to content decisions
• Fluent in AI writing tools
• Quick learner
• Ability to modify tone and voice to match customer personas
• Communicate clearly and proactively with partners
• Ability to manage competing priorities and meet commitments
• Work independently with minimal handholding

About the company

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system.