VP, Global Revenue Architecture

The role

The VP of Global Revenue Architecture will lead a global organization of approximately 100 people. This leader will set global strategy for retention and expansion across multiple customer segments and regions.

What you will do

• Own the performance, hiring, and development of a global organization of ~100 across NAMER, EMEA, and APAC
• Define a single revenue transformation methodology and global RA strategy
• Hold end-to-end accountability for gross and net revenue retention, expansion, and customer value realization
• Guide the build-out of the IX segment including industry-specific playbooks and automation
• Coach and develop all layers of regional and segment leaders
• Act as an escalation point and strategic partner for largest, highest-risk, and highest-opportunity accounts
• Partner cross-functionally with Sales, Product, Support, and Marketing
• Establish the global rhythm of business including QBRs, forecasting, and performance reviews

Required qualifications

• 15+ years of experience in customer success, account management, or revenue-facing leadership within B2B SaaS
• Significant experience leading through multiple layers of management
• Track record owning enterprise-scale retention and expansion targets (GRR/NRR) for a large, distributed post-sale organization
• Experience operating across multiple regions and time zones
• Direct experience building or scaling a new segment, vertical, or 'startup within a startup' motion
• Comfort owning relationships with customer C-suite and VP stakeholders
• Data-driven, change-management mindset
• Collaborative leadership style that thrives in ambiguity and fast-paced, high-growth environments

Nice to have

• Experience involving automation, self-service, or AI-driven customer workflows

Benefits

• Medical, dental, and vision plans
• Wellbeing Fund - flexible wellness stipend
• Mental Health benefits with covered therapy and coaching
• 401(k) program
• Education & learning stipend
• Flexible vacation time
• Paid parental leave
• Company-wide recharge days each quarter
• Work from home stipend

About the company

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system.