Learning Experience Designer

The role

You will design learning experiences and build an AI-driven system to help enterprise customers adopt Gong. You will serve as a shared learning design resource for the Professional Services organization.

What you will do

• Serve as the shared learning design resource for Education Services, Managed Services, Consulting, Advisory, and Partner Delivery.
• Run a single intake and prioritization process for learning design requests.
• Create and maintain an instructional design rubric for customer facing assets.
• Partner with Academy, Help Center, and In App Guidance on release readiness.
• Manage multiple projects and programs from scoping through launch.
• Design and run an AI orchestrated workflow for content creation.
• Build a system of templated, AI ready content types and a shared knowledge base.
• Build AI agents or automations to keep content current as the product changes.
• Design and build tailored training assets, enablement kits, and workshop materials.
• Use learner feedback, product usage, and customer signals to decide what to build.

Required qualifications

• 4+ years of experience in instructional design, learning experience design, or customer education, ideally in B2B SaaS.
• A portfolio of learning experiences designed for adult learners with evidence of results.
• Strong grounding in instructional design frameworks, adult learning theory, performance analysis models, design models, and evaluation models.
• Experience designing accessible learning content.
• Strong project and program management skills.
• Experience connecting learning data to product usage or business outcomes.
• Hands on experience building LLM workflows, automations, or agents.
• Systems thinking.
• Experience with course authoring tools, LMS platforms, and video.
• Consultative communication.
• Strong cross team collaboration.
• A builder mentality.

Nice to have

• Experience building AI agents or automations
• Running/building certification programs
• Creating paid learning offerings
• Scoping Statements of Work
• Working with revenue teams

Benefits

• Medical, dental, and vision plans
• Wellbeing Fund - flexible wellness stipend
• Mental Health benefits with covered therapy and coaching
• 401(k) program
• Education & learning stipend
• Flexible vacation time
• Paid parental leave
• Company-wide recharge days each quarter
• Work from home stipend

About the company

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system.