Senior PMO

The role

This person will lead the planning, execution, and delivery of complex, cross-functional technical programs for client organizations. They will manage program scope, milestones, budgets, and risks while driving program governance and continuous improvement.

What you will do

• Lead the planning, execution, and delivery of complex, cross-functional technical programs.
• Drive definition of program scope, milestones, timelines, dependencies, resource requirements, and budget.
• Proactively manage risks, issues, and changes throughout the program lifecycle.
• Execute program strategies aligned with client enterprise architecture, security, compliance and operational standards.
• Serve as the escalation point for critical program, operational, and security issues.
• Enforce program governance, delivery standards, KPIs, service level agreements (SLAs), and reporting.
• Enable strategic planning for program funding, resource allocation, forecasting, and organizational change management.
• Drive continuous improvement initiatives by optimizing processes, workflows, automation, and operational practices.
• Partner with client engineering, operations, security, and executive stakeholders.
• Leverage data, metrics, dashboards, and analytics to measure program health.

Required qualifications

• Bachelor's degree in Business, Engineering, Computer Science, or a related field, or equivalent practical experience.
• 7+ years of experience in technical program management, business program management, or a related role leading complex, cross-functional initiatives.
• Significant experience in a client-facing consulting or professional services environment.
• Experience partnering with client engineering, operations, and business stakeholders.
• Experience managing program risks, dependencies, executive escalations, and competing priorities in a fast-paced client environment.
• Strong analytical and problem-solving skills using data, metrics, and reporting.
• Excellent written and verbal communication skills.
• Experience presenting program status, risks, and recommendations to senior client leadership.
• Ability to build credibility and influence cross-functional teams.
• Comfort operating as an outside advisor.
• Tolerance for ambiguity.

Nice to have

• Concrete Agile/Scrum delivery experience
• Experienced in multiple program management methodologies (waterfall, agile, scrum, kanban, lean, PgMP, SAFe, etc.)
• Experience enabling others to use AI
• Experience in the Financial Services sector
• PMI Certification

About the company

Goods & Services is a product design and engineering company that solves mission-critical challenges for large enterprises in highly regulated industries. They use a nearshore model with regional development centers in Mexico and the United Kingdom.