Program Director

The role

The Program Director will lead the planning, execution, and delivery of complex, cross-functional technical programs for client organizations. This hands-on operational leadership role involves managing program scope, budgets, and stakeholders while driving continuous improvement and program governance.

What you will do

• Lead planning, execution, and delivery of complex, cross-functional technical programs
• Drive definition of program scope, milestones, timelines, dependencies, resource requirements, and budget
• Execute program strategies aligned with client enterprise architecture, security, compliance and operational standards
• Serve as the escalation point for critical program, operational, and security issues
• Enforce program governance, delivery standards, KPIs, and service level agreements
• Enable strategic planning for program funding, resource allocation, forecasting, and organizational change management
• Drive continuous improvement initiatives to improve scalability, reliability, and efficiency
• Partner with client engineering, operations, security, and executive stakeholders
• Leverage data, metrics, dashboards, and analytics to measure program health
• Become a trusted advisor to client senior leadership

Required qualifications

• Bachelor's degree in Business, Engineering, Computer Science, or a related field, or equivalent practical experience
• 10+ years of experience in technical program management, business program management, or a related role leading complex, cross-functional initiatives
• Significant experience in a client-facing consulting or professional services environment
• Experienced in multiple program management methodologies (waterfall, agile, etc.)
• Experience partnering with client engineering, operations, and business stakeholders
• Experience managing program risks, dependencies, executive escalations, and competing priorities
• Strong analytical and problem-solving skills using data, metrics, and reporting
• Excellent written and verbal communication skills for presenting to senior client leadership
• Ability to build credibility and influence cross-functional teams
• Comfort operating as an outside advisor
• Experience enabling others to use AI
• Tolerance for ambiguity

Nice to have

• Experience in Financial services / loan banking experience

About the company

Goods & Services is a product design and engineering company that solves mission-critical challenges for large enterprises in regulated industries. They use a design-led approach with expertise in AI, Data and Hardware Engineering.