Repair and Maintenance Lead

The role

You will manage the planning and execution of complex tasks to support ongoing network operations. You will lead an Operations Team to maintain infrastructure and implement repair and maintenance programs.

What you will do

• Manage the planning and execution of complex and sometimes competing tasks that support ongoing network operations.
• Develop and grow a talented Operations Team.
• Maintain gFiber infrastructure in the market(s) on an ongoing basis.
• Support new acceptance of active network equipment/electronics.
• Execute Last Mile programs to support gFiber growth.
• Implement a repair and maintenance program to fulfill internal service requirements.
• Perform New Plant Testing and Acceptance to ensure products meet quality standards.
• Establish and manage positive vendor relationships through effective negotiations and communication.

Required qualifications

• 10 years of experience with fiber network management and/or deployments.
• 10 years of people and vendor management experience.
• Experience in operational improvement and process/workflow development as well as managing complex cross-functional projects.
• An established track record in budgeting, forecasting costs, project reporting, network capacity planning, quality assurance, network equipment turn-up, testing and acceptance.

Nice to have

• Experience managing a customer connection program, including the full customer connect lifecycle, experience with contract and vendor management.
• Experience supporting network escalations and providing detailed technical leadership for troubleshooting and fault resolution.
• Experience with network drawings (GIS), interpreting fiber test results, installing and basic configuration of enterprise or carrier grade networking equipment: routers, switches, firewalls, encoders,
• Experience in operational improvement and process/workflow development as well as managing complex cross-functional projects.

Benefits

• bonus
• benefits

Before you apply

• This role is not eligible for immigration sponsorship.

About the company

gFiber provides super fast internet to homes across the U.S. Their mission is to create abundant internet on networks that are always fast and always open.