Technical Operations Manager, Repair and Maintenance

The role

You will drive product quality and customer experience improvements through data analysis and cross-functional collaboration. You will manage financial planning, monitor network performance, lead troubleshooting, and manage vendor performance.

What you will do

• Drive product quality and customer experience improvements using field data.
• Support financial planning processes including business forecasting, target setting, and CapEx/OpEx budget.
• Manage operations schedule, budgets, actual costs, and performance.
• Monitor network performance and lead troubleshooting efforts for network systems.
• Prepare and implement MOPs and update network documentation.
• Manage vendor performance for inside and outside plant responsibilities.
• Provide local insight to centralized process management teams.
• Drive cross-functional strategic initiatives to improve customer experience and cost structure.

Required qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in network operations, network engineering, or network construction.
• 4 years experience building and maintaining telecommunication infrastructure, FTTH/X, network operations, and/or outside plant (OSP) projects.
• Experience with construction quality processes for predictive, proactive, and reactive quality management.

Nice to have

• Master's degree.
• PMP Certification.
• 10 years of experience in network operations, network engineering, or network construction.
• Experience managing projects involving team members from multiple disciplines.
• Experience in keeping multiple critical stakeholders informed, and interacting with both external partners and internal groups.
• Experience working with vendors and management to continually improve, change, and develop procedures for efficient installations, and report up to leadership on market performance.

Benefits

• benefits

Before you apply

• This role is not eligible for immigration sponsorship.

About the company

gFiber is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.