Field Operations Manager I, Plant Maintenance

The role

You will oversee field support, including planning, coaching, scheduling, and coordination of team activities. You will manage a team of technicians to ensure proper installation, maintenance, and repair of network infrastructure.

What you will do

• Lead and manage a team of technicians
• Oversee planning, scheduling, and coordination of construction, installation, repair, and maintenance
• Promote best practices and identify skill development opportunities
• Troubleshoot and resolve service issues across the network
• Install Ethernet jacks, make telecom space cross-connects, and handle radio installations
• Navigate complex customer interactions
• Communicate with internal colleagues and external customers
• Cultivate relationships with property managers and building owners
• Execute operational processes and procedures
• Travel domestically up to 10% of the time

Required qualifications

• 5 years of experience in Fiber to the Home (FTTH)/ Gigabit Passive Optical Network (GPON)/ 10 Gigabit Passive Optical Network (XGS) network construction and/or large scale fiber network deployments
• 5 years of experience managing relationships with contractors and suppliers
• 3 years in a people manager position
• Experience with physical layer components of networking infrastructure, including twisted pair copper cabling (Category 5 or greater), 66 blocks, 110 blocks, patch panels, fiber optic cabling, etc.
• Ability to lift/move up to 50lbs of equipment as required
• Valid driver's license
• Ability to pass a motor vehicle record check that meets company standards
• Ability to work non-standard working hours including nights, weekends, holidays, and differing work rotations/shifts

Nice to have

• 5 years of experience in building and operating fiber networks for business-to-business (B2B) and enterprise environments
• Experience interfacing with local pole owners and utility companies, coordinating with city/local permitting offices, and subject matter expertise in outside plant Fiber to the Home (OSP FTTH) deploym
• Experience troubleshooting Ethernet network issues related to routers, switches and hubs
• Experience with rack and stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), and patch panels
• Ability to operate Google Workspace and Salesforce applications

Benefits

• benefits

Before you apply

• This role is not eligible for immigration sponsorship

About the company

gFiber believes that great internet has the power to drive innovation, strengthen communities, and enable the impossible.