Head of MDU Growth

The role

This role oversees the GFiber MDU Sales Channel. You will drive customer penetration growth, manage sales strategies, and oversee commission plans and incentive programs.

What you will do

• Drive customer penetration growth by working with market teams to develop and execute effective sales strategies within MDUs.
• Own MDU customer penetration growth, both for new and aged properties.
• Present data-driven strategies and recommendations around sales growth, retention, and penetration to the leadership team.
• Build out sales plans that effectively use data to measure sales efforts and outcomes.
• Review and manage all contract agreements.
• Collaborate with technical operations and network operations partners.
• Grow and maintain relationships with key partners.
• Own and improve residential direct sales strategy.
• Achieve monthly sales targets by ensuring staffing levels, deployment, and training.
• Oversee and optimize commission plans and incentive programs.

Required qualifications

• Bachelor's degree or equivalent practical experience.
• 8 years of direct leadership experience in sales or operations roles with core responsibilities of managing teams, growing the business and customer base, managing customer expectations and relationsh
• Experience presenting data and strategy-based recommendations on channel metrics and performance to executive leadership.
• Experience working and communicating, both written and verbally, with internal and external cross-functional teams and stakeholders.
• Ability to travel up to 20% of the time.

Nice to have

• Master Business Administration degree or equivalent practical work experience.
• 10 years of direct leadership experience in sales or operations roles with core responsibilities of managing teams, building and growing business and customer base, managing customer expectations and
• Telecom/ISP Background: Experience in multi-dwelling unit (MDU/MXU) telecom operations or property management tech stacks (e.g., Smart Apartment Data, RealPage)
• Business-to-business-to-consumer (B2B2C) sales and/or marketing experience.
• Prior experience in roles that used project management, business judgment, experiment design, analytical and quantitative skills at an internet service provider (ISP) or telecommunications company.
• Experience operating in roles that require both leader and practitioner capacities

Benefits

• benefits

About the company

gFiber believes that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round.