Outside Plant Maintenance Technician

The role

You will install, repair, and maintain the gFiber physical plant in the Last Mile Network. You will diagnose and correct service impacting root causes from OSP Distribution cables to customer premise equipment.

What you will do

• Identify and resolve service-disrupting issues from OSP Distribution cables to customer premise equipment
• Diagnose and correct issues with network connectivity, drop cabling, network interface units, patch panels, media cabinets, and ONTs
• Troubleshoot and resolve problems related to inside wiring, powering systems, and network devices
• Install, restore, or maintain aerial and underground cable plants
• Navigate complex customer interactions with professionalism
• Communicate effectively with internal colleagues and external customers
• Cultivate relationships with property managers and building owners
• Execute operational processes and procedures with attention to detail
• Collaborate with team members to achieve proficiency in troubleshooting
• Travel domestically up to 10% of the time

Required qualifications

• 3 years experience in Fiber to the Home (FTTH)/ Gigabit Passive Optical Network (GPON) network construction and/or large scale fiber network deployments
• 1 years of experience in fiber splicing for both termination and midspan use cases, optical time-domain reflectometer (OTDR) and Power Meter fiber optic testing
• Valid driver's license
• Ability to lift/move up to 50lbs of equipment as required
• Ability to pass a motor vehicle record check that meets company standards
• Ability to work non-standard working hours including nights, weekends, holidays, and differing work rotations/shifts
• Ability to travel domestically up to 10% of the time

Nice to have

• 3 years of experience with fiber to the B2B/Enterprise level fiber network construction/operations
• 1 year of experience managing relationships with contractors and vendors of varying types and sizes
• Experience interfacing with local pole owners and utility companies, coordinating with city/local permitting offices, and subject matter expertise in outside plant Fiber to the Home (OSP FTTH) deploym
• Experience troubleshooting Ethernet network issues related to routers, switches and hubs
• Experience with rack and stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), and patch panels
• Ability to operate GSuite (e.g., Google Docs, Google Sheets, etc) and Salesforce applications
• Ability to safely operate bucket vehicles that elevate up to 25 feet above ground

Benefits

• bonus
• benefits

Before you apply

• This role is not eligible for immigration sponsorship

About the company

gFiber is committed to building a place where people who want to make a difference can grow their careers. The Field Operations team is responsible for the installation, maintenance, and repair of residential and small business services.