Outside Plant Maintenance Technician II

The role

You will install, repair, and maintain the gFiber physical plant in the Distribution Network. You will diagnose service issues from the central office to customer premise equipment and assist vendor partners.

What you will do

• Identify and resolve service-disrupting issues from the central office to customer premise equipment
• Diagnose and correct issues with OSP network connectivity
• Troubleshoot problems related to inside wiring, powering systems, and network devices
• Install, restore, or maintain aerial and underground cable plant
• Install and test Ethernet jacks and perform installation/construction duties
• Navigate complex customer interactions with professionalism
• Communicate effectively with internal colleagues and external customers
• Cultivate relationships with property managers and building owners
• Execute operational processes and procedures with attention to detail
• Travel domestically up to 10% of the time

Required qualifications

• 5 years experience in Fiber to the Home (FTTH)/ Gigabit Passive Optical Network (GPON) network construction and/or fiber network deployments
• 3 years of experience in fiber splicing for both termination and midspan use cases, optical time-domain reflectometer (OTDR) and Power Meter fiber optic testing
• 3 years of experience managing relationships with contractors and vendors
• Experience with physical layer components of networking infrastructure, including twisted pair copper cabling (Category 5 or greater), 66 blocks, 110 blocks, patch panels, fiber optic cabling, etc.
• Valid driver's license
• Ability to lift/move up to 50lbs of equipment as required
• Ability to pass a motor vehicle record check that meets company standards
• Ability to work non-standard working hours including nights, weekends, holidays, and differing work rotations/shifts
• Ability to travel domestically up to 10% of the time

Nice to have

• Experience interfacing with local pole owners and utility companies
• Coordinating with city/local permitting offices
• Subject matter expertise in outside plant Fiber to the Home (OSP FTTH) deployments with experience in service drop installations
• 3 years of experience with fiber to the business-to-business (B2B)/Enterprise level fiber network construction/operations
• Experience troubleshooting Ethernet network issues related to routers, switches and hubs
• Experience with rack and stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), and patch panels
• Ability to safely operate bucket vehicles that elevate up to 25 feet above ground
• Ability to operate Google Workspace and Salesforce applications

Benefits

• benefits

Before you apply

• This role is not eligible for immigration sponsorship

About the company

gFiber is a company focused on creating better internet to drive innovation and strengthen communities.