Director, Domestic Fulfillment

The role

The Director, Domestic Fulfillment leads the operational health, performance, and people development of the US and Canada fulfillment network. This role involves building systems, managing multiple sites, and driving standardization across the domestic network.

What you will do

• Lead day-to-day operational performance across US and Canada fulfillment sites
• Manage multiple sites simultaneously at different performance and development stages
• Drive consistent implementation of 5S principles, facility organization, and safety protocols
• Establish and enforce SOP compliance and training effectiveness standards
• Conduct and oversee structured improvement cycles like time studies and batch logic reviews
• Own the domestic fulfillment scorecard and site accountability systems
• Translate performance data into concrete floor-level action
• Partner to design and build the US site management program
• Develop Operations Managers into autonomous site leaders
• Serve as the primary operational voice for the domestic fulfillment network in cross-functional discussions

Required qualifications

• 10+ years of progressive warehouse and fulfillment leadership experience
• 3+ years managing multi-site operations
• Recognized industry credentials or training in warehouse operations, supply chain management or a related discipline (e.g., Lean, Six Sigma, APICS, or equivalent)
• Proven track record of building structured operations or restoring discipline to under-performing networks
• Deep understanding of CPO as a planning equation
• Strong scorecard and audit discipline
• Demonstrated ability to develop people
• Proficiency in warehouse management systems (WMS), labor management systems and operational reporting tools
• Willingness and ability to travel regularly to domestic fulfillment sites
• Must reside within a 50-mile radius of Teterboro, NJ; Fontana, CA; or Los Angeles, CA

Nice to have

• Bachelor’s degree in Supply Chain, Operations Management, Business or a related field

Benefits

• 401K
• paid time off
• dental
• medical
• vision
• disability
• life insurance options

About the company

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories, operating brands including GOAT, Flight Club, Grailed and alias. The company has a global community of more than 60 million members across 170 countries.