Technical Account Manager

The role

You will serve as the primary technical point of contact for a portfolio of sales-led merchants. You will manage technical relationships, support implementation and onboarding, and monitor ongoing technical health.

What you will do

• Serve as the primary technical point of contact for a portfolio of sales-led merchants
• Understand merchant technical environments and integration infrastructure
• Lead regular technical reviews with merchants
• Support new merchant onboarding and integration architecture
• Guide merchants through GoCardless API and webhook integrations
• Identify and resolve integration issues by coordinating with Engineering and Product teams
• Monitor integration health to identify risks like declining mandate conversion rates
• Drive technical remediation plans and own the resolution process
• Maintain documentation of merchant technical configurations and architectures
• Partner with CSAMs to align technical and commercial priorities

Required qualifications

• 3 to 5 years in a technical role with direct customer-facing responsibility, such as Technical Account Management, Solutions Engineering, Implementation, or Developer Support, at a B2B SaaS or fintech
• Solid working knowledge of REST APIs, webhooks, and JSON
• Confident reading and interpreting API documentation and merchant-side code
• Experience supporting merchants or customers through complex technical integrations
• Strong analytical and troubleshooting skills
• Excellent written and verbal communication skills
• Organised and self-directed

Nice to have

• Familiarity with direct debit, open banking, or recurring payment systems in the ANZ market
• Experience working with data tools such as SQL, Looker, or equivalent
• Prior exposure to tools such as Salesforce or JIRA in a customer-facing context
• Understanding of how large merchants operationalise payment systems, particularly subscription billing, mandate management, and payment reconciliation

Benefits

• Wellbeing - dedicated support and medical cover
• Lunch - meal voucher or paid lunch when working from the office
• Work away scheme - option to work away from country of residence for up to 20 working days in any 12-month period
• Adaptive Working - flexible work around lifestyle
• Parental leave
• Learning Budget - annual learning budget
• Generous holiday allowance
• Volunteer days for ERG events
• One day off if you need to move house

About the company

GoCardless, a Mollie company, is a global leader in bank payments. They process recurring and one-off payments through Direct Debit, real-time payments and open banking.