Customer Operations Representative, French-speaking

The role

You will be the first point of contact for GoCardless users and partners. You will resolve queries, improve onboarding, and verify new accounts to ensure safe transactions.

What you will do

• Resolve user and partner queries
• Improve onboarding experience
• Help users navigate the GoCardless product
• Verify new accounts to ensure they meet guidelines and can transact safely
• Speak to English and French-speaking clients via email, chat, and phone
• Collaborate with internal teams such as Payment Operations, Engineering, and Customer Success

Required qualifications

• Fluent English and French
• Stellar communication skills both externally and internally
• Proactive mindset
• Tech-savviness and ability to learn complex ideas quickly
• Eagerness to bring ideas to and improve internal processes

Nice to have

• Experience in using Zendesk, Slack, and Jira

Benefits

• Dedicated support and medical cover
• Meal voucher or paid lunch when working from the office
• Work away scheme for up to 20 working days in any 12-month period
• Adaptive Working
• Parental leave
• Annual learning budget
• Generous holiday allowance
• Volunteer days for ERG events
• One day off if you need to move house

About the company

GoCardless, a Mollie company, is a global leader in bank payments. They handle recurring and one-off payments through Direct Debit, real-time payments and open banking.