Senior Manager, Business Analytics - Strategic Modeling

The role

You will lead the Strategic Modeling team within Care Commercial Success. You will integrate long-term revenue forecasting, customer contact forecasting, and capacity planning into an analytical capability.

What you will do

• Lead and develop a multidisciplinary Business Analytics team
• Establish an integrated modeling framework connecting commercial assumptions and financial outcomes
• Build and oversee forecasting, scenario, and sensitivity models
• Translate analytical outputs into capacity, hiring, training, and investment recommendations
• Communicate outlook, risks, opportunities, and tradeoffs to senior and executive leaders
• Establish standards for forecasting methodology, model governance, validation, and documentation
• Advance automation, scalability, predictive accuracy, and speed to insight

Required qualifications

• 8+ years of experience in business analytics, forecasting, strategic planning, financial modeling, capacity planning, or a related quantitative discipline
• 3+ years of people leadership experience
• Experience building and improving forecasting, scenario modeling, and strategic planning capabilities
• Strong SQL proficiency
• Working knowledge of Python and/or R for analytical modeling, automation, or forecast development
• Experience utilizing business intelligence tools such as Amazon QuickSight, Tableau, or Power BI
• Strong financial and operational acumen

Nice to have

• Experience building or scaling a centralized forecasting, strategic modeling, workforce analytics, or capacity planning function
• Experience supporting large-scale customer care, contact center, sales, or other high-volume service operations
• Experience integrating revenue forecasts, customer demand, workforce capacity, and financial planning into a unified business model
• Advanced experience with statistical or time-series forecasting methods and developing automated or scalable forecasting solutions
• A Master's degree in Finance, Economics, Statistics, Operations Research, Data Analytics, Mathematics, or another relevant quantitative field

Benefits

• Competitive pay
• Generous time off
• Parental leave
• Healthcare
• Retirement savings program
• Health, dental, and vision insurance
• Life insurance
• Critical illness
• AD&D
• Health care spending account
• Employee assistance program
• Paid sick time

About the company

GoDaddy is a data-driven company dedicated to empowering entrepreneurs worldwide. Their mission is to give customers the tools, insights, and people to transform their ideas and personal initiative into success.