Corporate Domain Client Success Manager

The role

The Client Success Manager manages corporate client domain portfolios and works with third-party partners. This role involves supporting client experiences through domain management, technical assistance, and reporting.

What you will do

• Manage domain names including registrations, transfers, and updates
• Interact with clients to provide support redundancy
• Assist with technical issues including DNS and SSL Cert questions
• Create, operationalize and review domain management reports
• Support internal groups including finance, sales, marketing, and legal
• Liaise with technical staff to resolve client technical issues
• Communicate complex information to internal and external parties

Required qualifications

• 4+ years experience in the domain name industry
• 2+ years in an account management or client success role
• Strong written and verbal communication skills
• Strong technical skills with an understanding of DNS
• Excellent organizational skills
• Ability to manage deadlines and work well under pressure
• Ability to work to a high degree of accuracy and great attention to detail
• High energy, a self-starting personality
• Intermediate, or higher, level skills in Microsoft Excel

Nice to have

• Experience in an account management or operations role
• Experience at a software-as-a-service company

Benefits

• Medical, dental, and vision insurance
• 401(k)-retirement plan
• Paid sick time
• Paid flexible time off
• Paid parental leave
• Life insurance
• Short- and long-term disability
• AD&D insurance
• Mental health or EAP programs
• Remote or hybrid work options
• Paid holidays
• Paid Wellness days

About the company

GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online. Their mission is to give customers the tools, insights, and people to transform their ideas and personal initiative into success.