Director, Product Design

The role

You will lead design for the Enterprise Software suite for non-profit organizations. You will define the experience vision and manage a team of designers and design managers.

What you will do

• Own design quality for your area and run structured audits.
• Stay hands-on with high-stakes work and provide direct critique.
• Defend visual craft and taste.
• Champion the Heart design system and drive adoption.
• Build and adopt AI workflows at scale.
• Act as a business leader alongside Product and Engineering to decide roadmap and resources.
• Build and grow a team of designers and design managers.
• Teach tribe partners about design excellence.
• Lead sourcing and hiring for craft.
• Collaborate with design leadership to evolve vision and ways of working.

Required qualifications

• 10+ years of product design experience
• Portfolio showing exceptional visual, interaction, and systems craft
• Demonstrated record of raising the quality bar across a team
• Experience building, scaling, or driving adoption of a design system
• Active, hands-on use of AI tools in your own practice
• Ability to build evidence-backed narratives to influence roadmap and leadership
• Ability to attract top design talent
• Exceptional presentation and communication skills
• Ability to balance business objectives with user and team needs
• Ability to clearly articulate design decisions, ideas, and vision
• Empathetic and user-centered approach to design

Nice to have

• Deep experience with e-commerce platforms, site builders (e.g., Wix, Shopify), and SaaS admin tools
• Experience working across both B2B and B2C markets

Benefits

• Competitive pay
• Comprehensive healthcare benefits
• Financial assistance for hybrid work
• Financial assistance for family planning
• Generous parental leave
• Flexible time-off policies
• Mental health and wellness resources
• Learning, development, and recognition programs
• Healthcare, dental, vision, and life insurance
• 401(k) saving program
• Volunteering program

About the company

GoFundMe is a community for good that unites individuals and nonprofits to help people ask for help and support causes. The community has raised more than $40 billion since 2010.