Customer Success Manager - Mid Market & Enterprise - West

The role

You will own customer renewals, identify expansion opportunities, and develop strategic account plans. You will drive retention and revenue growth by managing relationships and guiding customers through onboarding and product adoption.

What you will do

• Drive renewals and account retention
• Identify and execute expansion opportunities through upselling and cross-selling
• Guide customers through onboarding and product adoption
• Monitor and improve customer health using product usage and analytics
• Act as a strategic customer advocate
• Maintain a high-accuracy sales pipeline in Salesforce
• Deliver exceptional customer experience
• Support strategic initiatives and internal collaboration with New Business Managers

Required qualifications

• 3+ years of experience in Customer Success, Account Management, or a client-facing sales role
• Deep understanding of GoGuardian’s full product suite and ability to align solutions to district needs
• Proficient in Salesforce, including managing forecasts and building reports
• Skilled in navigating customer objections and negotiating toward value-based outcomes
• Owns renewal and expansion motions, consistently delivering against ARR targets
• Able to work cross functionally with channel and sales
• Practice detailed sales data hygiene in salesforce and other sales tools

Benefits

• Competitive pay
• Complete health insurance
• 401(k) matching
• Employee equity plan
• Flexible time off
• Paid holidays
• Paid parental leave
• Wellness days
• Paid year-end holiday break
• Work from home funds
• Fertility & adoption reimbursement

About the company

GoGuardian is an outcomes-focused learning company that provides a system of learning solutions for K-12. They are a remote team of diverse, mission-driven employees.