Manager, Ticket Sales and Service (SCW)

The role

You will lead the Ticket Sales and Service Department to drive revenue growth and elevate the fan experience. You will manage the day-to-day operations of Ticket Sales and Membership Services teams and execute season ticket, mini-plan, and retention strategies.

What you will do

• Oversee a team of Account Executives on the Ticket Sales & Service team
• Closely monitor productivity levels of sales representatives
• Lead all season ticket members and membership retention efforts
• Lead all season tickets and mini plan sales strategy and execution
• Design and handle reporting protocols to monitor performance
• Develop, refine, and handle season ticket membership holder benefit programs
• Develop and maintain organization of ticketing related marketing collateral requests
• Drive customer database strategic initiatives including website and ticket holder surveys
• Develop and exercise sales and service training programs
• Liaison with Golden State’s sales operations to build out outbound campaigns

Required qualifications

• Bachelor's degree or equivalent experience
• 4+ years of experience in the field of ticket sales
• Proficiency in Microsoft Office Suite/Google Workspace, Arctics, and Salesforce CRM
• Strong leadership, mentoring, collaboration and relationship-building talents
• Consistent track record handling a budget and driving sales revenues
• Excellent written, verbal and interpersonal communication skills
• Ability to be dedicated and flexible in the face of change and last-minute initiatives
• Ability to work evenings and weekends
• Ability to lift up to 40 lbs

Benefits

• Comprehensive Medical, Dental and Vision benefits for employees and dependents
• Employer 401K match
• Vacation
• Summer Half-Day Fridays
• Generous paid time off plan for pregnancy and parental leaves
• Warriors home tickets
• Team store discount

Before you apply

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

About the company

The Santa Cruz Warriors are a growing sports and entertainment organization.