Dispatcher (Part-Time)

The role

You will monitor, input, and dispatch incidents via radio, phone, and text. You will serve as a liaison to resolve customer issues and assist in arena evacuations during emergencies.

What you will do

• Monitor, input, and dispatch incidents in VenueAware via radio calls, phone calls, and text
• Serve as liaison for positive resolutions of customer issues
• Create and populate event reports for guest related incidents
• Address problems and requests by transmitting information to the proper departments
• Prioritize radio calls according to urgency and importance
• Use radio communication to send Team Members to appropriate locations
• Follow up with supervisors to assist with Team Member and/or building related needs
• Receive emergency and non-emergency calls and record significant information
• Assist in evacuating the arena in the event of an emergency
• Maintain logs and records of radio calls, activities, and other information

Required qualifications

• A minimum of 2 years of related work experience
• Strong interpersonal skills, customer service orientation and ability to work effectively both independently and on a team
• Ability to work with a diverse group of co-workers and develop strong working relationships across all departments
• Strong detail orientation, outstanding work ethic and problem solving
• Strong written and verbal communication
• Ability to convey complex information clearly and effectively
• Ability to remain professional, calm, and courteous in a fast-paced environment, including during emergencies
• Ability to adhere to proper uniform and grooming standards as defined by Chase Center management
• Reliable form of transportation
• Ability to lift/carry/push/pull up to 30 lbs.
• Ability to stand/walk for long periods of time
• Ability to sit or stand for long periods of time

About the company

Golden State is a sports and entertainment organization that values initiative and dedication.