Broker Training Specialist

The role

The Broker Training Specialist delivers training programs for insurance brokers. This person will provide virtual and in-person sessions to enhance broker product knowledge, sales skills, and compliance.

What you will do

• Deliver effective virtual and in-person training sessions.
• Maintain and update training materials with the Broker Engagement Learning Partner.
• Measure training effectiveness through assessments, feedback, and performance data.
• Offer personal lines mentorship and respond to broker questions.
• Create, update, and manage documentation including FAQs, product guides, and job aids.
• Monitor training effectiveness to implement enhancements.
• Support the BD team with Personal Lines product expertise.

Required qualifications

• Post-secondary diploma or undergraduate degree in a relevant field such as Business, Insurance, Education/Adult Learning, Communications, or related discipline.
• 2–3 years in personal lines insurance, underwriting, or broker support.
• Solid understanding of products, underwriting guidelines, quoting workflows, and regulatory expectations.
• 1–2 years facilitating training or coaching.
• Ability to apply adult learning principles and deliver both virtual and in-person sessions.
• 1–2 years creating or updating training materials, job aids, or documentation.
• Experience supporting brokers or customers directly.
• Strong communication and problem-solving skills.
• Familiarity with insurance systems, workflows, and participating in system or product change initiatives.
• 1–2 years broker or customer-facing support experience.
• 1–2 years training facilitation experience.
• 1–2 years content development or instructional design experience.

Benefits

• Extended health and dental benefits
• Disability insurance
• Retirement plan matching
• Paid time off
• Recognition and perk programs

About the company

Gore Mutual is a modern mutual insurance company. Effective January 1, 2026, Gore will join Beneva as part of its Property & Casualty operations in Ontario and Western Canada.