Claims Advisor Property

The role

You will independently manage a portfolio of primarily personal property claims. This involves investigating losses, evaluating coverage, negotiating settlements, and guiding claims to resolution.

What you will do

• Conduct investigations of personal property losses
• Assess coverage and establish accurate reserves
• Consult senior adjusters or underwriters on complex matters
• Negotiate fair and equitable claim settlements
• Communicate coverage and settlement decisions
• Deliver customer service throughout the claims process
• Respond to inquiries and provide regular claim updates
• Address customer concerns within established guidelines
• Identify trends, risks, and opportunities within personal property claims
• Participate in post-loss reviews and team discussions

Required qualifications

• Experience with personal insurance policies
• Demonstrated ability to handle moderately complex claims
• Customer service experience
• Experience using claims management systems
• Strong analytical and problem-solving skills
• Excellent communication (verbal and written) and interpersonal skills
• Effective negotiation skills
• Detail-oriented and organized
• Proficient in using technology
• Ability to work independently and as part of a team
• Strong time management and prioritization skills
• Adaptability and flexibility

Nice to have

• Property claims adjusting experience and in-depth knowledge of personal property insurance principles and practice
• Community College diploma

Benefits

• Extended health and dental benefits
• Disability insurance
• Retirement plan matching
• Paid time off
• Recognition and perk programs

About the company

Gore Mutual is a modern mutual that is joining Beneva as part of its Property & Casualty operations in Ontario and Western Canada. The company aims to transform the industry through decisions anchored in long-term benefits to customers, members, and communities.