Customer Service Talent Pool - German Speaker (all genders)

The role

This talent pool is for future German-language roles in Customer Support and Customer Retention. Tasks may include delivering support via live chat and email, retaining customers, and coordinating with tutors.

What you will do

• Delivering first-class support via live chat, email and basic billing queries
• Retaining at-risk customers through active listening and tailored solutions
• Coordinating with tutors and booking lessons
• Solving ad-hoc operational challenges across multiple European markets
• Partnering with Global Customer Care Managers to improve processes and share market feedback

Required qualifications

• Native or C2 in German
• Fluent in English
• Legally based in Turkey

Nice to have

• CV in English

Benefits

• Hybrid working model with 2-3 flexible days per week
• Meeting Free Friday
• Spark! Growth & Development program
• Access to 1000s of courses on LinkedIn Learning
• Spark! Mentorship program
• Monthly learning sessions
• 30 free learning sessions to experience GoStudent
• Regular team and office events
• GoStudent Employee Resource Groups (ERGs)
• Comprehensive Employee Support Program

Before you apply

• Upload your CV in PDF format

About the company

GoStudent is growing fast and building a Talent Pool in Turkey for future German-language roles. They value talent, motivation, and positive impact.