After sales engineer (m/f/d)

The role

This person will construct and manage the after-sales team in EU-AF. They will build the service system, service strategy, and operational standards for the after-sales network in Europe and Africa.

What you will do

• Construct and manage the after-sales team in EU-AF
• Build the after-sales service system in EU-AF
• Confirm the service strategy and establish operational standards in Europe and Africa
• Design service experiences and develop customer satisfaction concepts
• Establish service satisfaction monitoring and improvement systems
• Plan and build the Euro-African after-sales technical training system
• Develop Euro-African after-sales technical training content
• Collect, analyse and report on customer complaints
• Implement solutions with R&D and quality departments to analyse fault causes
• Maintain customer relationships and improve customer satisfaction

Required qualifications

• Bachelor's degree or above
• English as working language
• Able to accept frequent travel
• 5 years of overseas after-sales management experience
• Familiar with car companies and battery products
• Familiar with warranty terms
• Excellent communication skills
• Strong sense of teamwork
• Good at negotiation
• Contract control
• Understanding of overseas service outsourcing and self-built team experience

About the company

Gotion Inc. innovates in next generation electric vehicle and energy storage technologies. The company is powered by a leading power battery technology company.