Delivery Manager II

The role

The Delivery Manager II manages customer relationships to increase utilization of GHX solutions and ensure customer retention. This role leads the implementation of managed services solutions and provides support via phone, email, and on site.

What you will do

• Cultivates and maintains customer relationships to increase understanding and utilization of Provider Managed Services products.
• Provide support via phone, email, and on site to customers and GHX coworkers for escalations and product issues.
• Monitor predetermined quality metrics of a customer and implement resolutions.
• Proactively develop campaigns to re-engage customers and increase customer KPI’s.
• Lead implementation of managed services solutions for new customers.
• Create, develop, and use presentation materials for onsite or WebEx meetings.
• Mentor team members through daily tasks and refine processes.
• Work closely with CSM and ESE team to ensure customer satisfaction.
• Work with Solutions Delivery, Sales, and Customer Success Managers to oversee implementation phases.
• Coordinate launch schedules of assigned product offering base and ensure staffing needs are met.

Required qualifications

• Bachelor’s Degree or 2 years of relatable healthcare experience
• Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint
• Strong organizational and project management skills
• Experience with project management, customer success, training and/or customer service
• Experience working in a team-oriented environment as a lead resource
• Internet savvy and computer literacy with proficiency in Microsoft Office applications
• Ability to act independently to determine new methods and procedures
• Analytical, detail oriented, project management, time management, ability to manage multiple priorities
• Strong accountability and integrity
• Proven ability to identify and solve customer problems, overcoming obstacles, improving customer performance and meeting deadlines
• Excellent verbal and written communication skills including exceptional phone presence
• Solution oriented and result driven

Nice to have

• Account Management or relatable experience

Benefits

• health, vision, and dental insurance
• accident and life insurance
• 401k matching
• paid-time off
• education reimbursement

About the company

Global Healthcare Exchange (GHX) is a healthcare business and data automation company that enables better patient care and billions in savings for the healthcare community. It is a privately owned company that employs more than 1000 people worldwide.