Application Support Engineer II

The role

You will be the front line for alert response and resolution in a 24x7 Follow the Sun support team. You will troubleshoot application issues, manage monitoring tools, and collaborate with cross-functional teams to resolve technical cases.

What you will do

• Work Customer issues in assigned SalesForce queue by troubleshooting application issues
• Contribute to the definition and management of application layer technology standards and processes
• Monitoring tool administration
• Support new customer implementations and transitions from lower environments to production support
• Respond to technical application questions and issues raised by customers
• Handle escalations using a swarming methodology
• Respond to off hour’s pages and escalations
• Participate in maintenance, performance testing, operations acceptance testing and or release activities
• Administer assigned JIRA ticket queues
• Provide feedback to product and development teams

Required qualifications

• 2+ years of Application Support or related experience
• Must be able to work from own initiative, learn quickly, and function effectively with team members in a high pressure and dynamic environment
• Must demonstrate effective listening, verbal and written communication skills
• Unix or Windows application production/customer support experience
• Customer-focused attitude
• Experience with task automation
• Experience with environment monitoring tools (Cloudwatch/Datadog/PagerDuty/etc...)
• Amazon Web Services (AWS) or cloud based architecture support experience
• Ability to understand and work with complex enterprise application environments
• Strong attention to detail and ability to follow established procedures
• Windows and/or Unix OS proficiency
• 4-year degree in computer science or related field or equivalent experience

Nice to have

• Familiarity with ITIL or MOF Change Management concepts
• Familiarity with Oracle/SQL Server and RDBMS concepts

About the company

Global Healthcare Exchange (GHX) is a healthcare business and data automation company that enables better patient care and billions in savings for the healthcare community. It is a privately owned company that employs more than 1000 people worldwide.