Delivery Manager I

The role

The Delivery Manager I manages and cultivates customer relationships for an assigned account base. This person ensures customer retention and increases adoption of Managed Services products and services.

What you will do

• Cultivates and maintains customer relationships within assigned account base.
• Create tasks that impact service design, success and future concepts.
• Provide support via phone, email, and on site for escalations and product issues.
• Host ongoing webinars and trainings for Managed Services customers and internal teams.
• Develop campaigns to re-engage customers and increase customer KPI’s.
• Provide clear instructions to customer care analyst for project work.
• Lead implementation of managed services solutions for new customers.
• Create, develop, and use presentation materials for onsite or WebEx meetings.
• Mentor team members through daily tasks and refine processes.
• Work with CSM and ESE team to ensure customer satisfaction and sales opportunities.

Required qualifications

• Internet savvy and computer literacy with proficiency in Microsoft Office applications
• Ability to work with little direction or guidance on projects and tasks
• Able to work effectively with cross-functional teams and personnel
• Analytical and detail-oriented with strong project management skills
• Strong leadership, problem-solving and customer service skills
• Strong accountability and integrity
• Strong written, verbal, and presentation skills
• Salesforce knowledge or a relatable CRM tool
• Webinar and training experience
• Bachelor’s Degree or 1 year of relatable healthcare experience
• Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint
• Experience with project management, customer success, training and/or customer service

Benefits

• health, vision, and dental insurance
• accident and life insurance
• 401k matching
• paid-time off
• education reimbursement

About the company

Global Healthcare Exchange (GHX) is a healthcare business and data automation company. It enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.