Supervisor - Managed Services

The role

This Supervisor oversees Managed Services offerings, project delivery, and employee development. The role involves managing customer engagement, product utilization, and team performance.

What you will do

• Collaborate with customers to increase understanding and utilization of Managed Services.
• Provide support via phone, email, and on site for escalations and product issues.
• Conduct Quality assessment over the team output and share feedback.
• Monitor predetermined quality metrics and implement resolutions.
• Create projects and process efficiencies to improve scalability and quality.
• Provide instructions to managed service analysts for daily tasks and projects.
• Mentor team members and direct reports for career development and leadership.
• Manage bottom performers with achievable action plans.
• Coordinate launch schedules of assigned product offerings and raise staffing needs.
• Identify and execute performance action plans to increase customer engagement.

Required qualifications

• Proficiency in Microsoft Office applications, with advanced knowledge of Excel
• Ability to work with a little direction or guidance
• Create outlines of new projects and process documentation
• Strong accountability and integrity
• Strong customer support and management skills
• Clear and effective verbal and written communication
• Salesforce knowledge or a relatable CRM tool
• Ability to identify and solve internal and customer problems
• Prior account management or relatable experience
• Ability to locate areas of time saving enhancements or product improvements
• Ability to participate and provide constructive feedback in developmental meetings
• B.Tech/ B.E Required

About the company

Global Healthcare Exchange (GHX) is a healthcare business and data automation company that enables better patient care and savings by maximizing automation and efficiency. It is a privately owned company with more than 1000 employees worldwide.