Technical Product Manager

The role

This individual contributor role drives product delivery by aligning customer needs with strategic business objectives. The person will translate complex business requirements into actionable tasks for engineering and manage ERP integrations.

What you will do

• Assess ERP opportunities and customer needs to build business cases and product roadmaps.
• Convert business needs and customer feedback into product requirements, releases, epics, and user stories.
• Write user persona scenarios to justify requirements.
• Work with engineering and cross-functional teams to align on scope, effort estimates, and release timelines.
• Explore integration options with ERP and MMIS systems.
• Hold regular checkpoints with development, customers, and business stakeholders.
• Identify and communicate risks and issues and propose mitigation plans.
• Stay current with industry trends, ERP platform changes, and integration design best practices.
• Support business and customer success teams with product expertise and technical guidance.
• Define and track KPIs to measure integration effectiveness, user adoption, and customer satisfaction.

Required qualifications

• 5+ years of professional experience with technical products.
• Experience communicating technical solutions to internal and external audiences.
• Experience in ERP integration or B2B integrations.
• Self-directed with strong initiative and organizational skills.
• Sound technical product management skills and a customer-focused mindset.
• Bachelor's degree in a related discipline, or an equivalent combination of education and experience.
• Proven ability to work collaboratively across multiple business and technical functions.
• Certifications in relevant product management and Agile methodologies.

Nice to have

• B2B integrations background

About the company

Global Healthcare Exchange (GHX) is a healthcare business and data automation company that enables better patient care and savings through cloud-based supply chain technology. The company is privately owned and employs more than 1000 people worldwide.