AI Knowledge Analyst I

The role

The AI Knowledge Analyst manages knowledge ecosystems and assets to support Customer Care, Managed Services, and AI platforms. This person identifies content gaps, governs knowledge lifecycles, and structures information for AI ingestion.

What you will do

• Manage intake, triage, and routing of knowledge-related requests.
• Maintain content lifecycle through SME review checkpoints.
• Identify and resolve obsolete, duplicate, or conflicting content.
• Conduct knowledge audits and implement improvement cycles.
• Translate operational knowledge into structured, AI-ingestible formats.
• Structure and groom knowledge content for GHX AI platforms.
• Monitor AI platform performance related to knowledge quality.
• Partner with data scientists and AI developers to close content gaps.
• Analyze and document knowledge workflows.
• Provide end-user training and support on knowledge tools and systems.

Required qualifications

• Strong written and verbal communication skills.
• Familiarity with knowledge management systems such as Confluence/Atlassian, Salesforce Knowledge, ServiceNow, or equivalent.
• Analytical mindset with ability to interpret usage data.
• Detail-oriented with ability to manage multiple knowledge domains.
• Proficiency in Microsoft 365 (Word, Excel, SharePoint, Forms).
• Self-directed learner.
• 2+ years of related experience in knowledge management, operations enablement, content governance, or business analysis.
• Demonstrated experience developing and maintaining content for human consumption and machine ingestion.
• Bachelor's degree in Business, Information Management, Organizational Development, or related field; or equivalent combination of education and experience.

Nice to have

• CRM familiarity (Salesforce preferred).
• Understanding of how content structure and taxonomy affect AI/ML model performance.
• Change management or KM certification (Prosci, KCS, ACMP).

About the company

Global Healthcare Exchange (GHX) is a healthcare business and data automation company that enables better patient care and savings by maximizing automation and efficiency. It is a privately owned company with more than 1000 employees worldwide.