Managed Services Analyst I

The role

The analyst works within custom software to process order transactions for hospital customers. They call US based healthcare suppliers to obtain order processing information and correlate response data.

What you will do

• Work within a software queue to identify the next order for processing
• Call US based healthcare suppliers to obtain key order processing information
• Correlate order response information based on attributes confirmed in the call
• Escalate cases to necessary parties in case of an impasse
• Create case notes and maintain case information within software
• Triage assigned cases adhering to the SOP
• Work with suppliers on calls to take inputs and resolve cases
• Reconcile data and loop raw information to the transactional workflow
• Flag outliers and contribute to knowledge base improvement
• Adhere to timelines and maintain hourly throughput

Required qualifications

• Excellent communication skills with neutral English accent
• Ability to understand foreign English accents
• Strong customer support skills
• Proficiency in Microsoft Office applications
• Basic knowledge of Excel
• Ability to navigate and manage multiple tabs at once
• Strong accountability and integrity
• Determined, detail oriented, and proactive
• Ability to execute all checklist actions in owned transactions
• Clear and effective written communication
• Must be a Graduate (certificates required)
• 1-3 years of experience

Benefits

• 1 way drop cab facility

About the company

Global Healthcare Exchange (GHX) is a healthcare business and data automation company. It enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.