Support Specialist (Time & Attendance) - 1 year fixed term contract

The role

You will manage end-to-end Time and Attendance processes for multiple global regions. This includes verifying timesheet data, supporting payroll and billing, and improving global T&A workflows.

What you will do

• Process, validate, and reconcile manual Excel and digital timesheets globally.
• Verify hours worked, overtime, and leave records against shift schedules.
• Monitor payroll cut-offs and enter verified hours for payroll and invoicing.
• Handle mass communication to professionals and customers regarding timesheets.
• Follow up with professionals and customer managers to resolve discrepancies.
• Maintain and update tracking systems, SOPs, and Local Work Instructions.
• Map regional workflows to eliminate operational bottlenecks.
• Manage digital repositories and maintain compliant timesheet records.
• Escalate high-complexity compliance cases to managers.
• Partner with project teams on system and automation enhancement initiatives.

Required qualifications

• Great understanding of timesheet rules and experience handling timesheets (both manual Excel and digital systems like Zoho) end-to-end.
• Ability to quickly digest intricate regulatory, HR, or financial processes across different global regions.
• Proven ability to manage high volumes of data, prioritize tasks effectively, and execute with a high degree of accuracy.
• Track record in process mapping, workflow optimization, and writing clear, execution-ready documentation.
• Strong written and verbal communication skills.
• Detail-oriented with a proven ability to manage high-volume data within tight timelines.
• Capable of digesting complex regulatory, HR, or financial rules across multiple regions without ambiguity.
• Exceptional written and verbal communication skills to guide clients and professionals through complex HR and timekeeping requirements.

Benefits

• Generous paid parental leave
• Flexible time off
• Spending accounts
• Medical insurance
• Dental insurance
• Vision insurance
• Sabbatical after 5 years

Before you apply

• Working Hours 1pm - 10pm PHT to align with Central European Time Zone — Strict Requirement
• This role is a 1 year fixed term contract, with a proposed start date of the 11th of January, 2027

About the company

G-P's leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently. The company features remote-first teams and aims to break down barriers to global business.