Regional HR Service Delivery Manager (EMEA)

The role

The Regional HR Service Delivery Manager builds and oversees HR service delivery operations for the assigned region. This person will build the team, infrastructure, and knowledge base to resolve client and employee HR tickets while ensuring regulatory compliance.

What you will do

• Serve as the regional subject matter expert for HR processes and country-specific requirements.
• Establish and maintain SOPs, playbooks, and a knowledge base.
• Collaborate cross-functionally with Payroll, Account Management, Product, Legal, and Risk & Compliance.
• Manage client and employee HR tickets and inquiries.
• Troubleshoot HR service delivery issues across multiple employment models.
• Create and maintain comprehensive documentation and compliant SOPs.
• Build and lead a regional team of HR Delivery Specialists and Employee Relationship Coordinators.
• Oversee regional HR service delivery and align operational capacity with business demand.
• Investigate and resolve HR service escalations and complex cases.
• Track and interpret HR legislation and regulatory changes.

Required qualifications

• 5+ years of proven HR service delivery experience managing multi-country or regional HR operations in a high-growth or startup environment.
• Strong communication skills.
• Hands-on experience building and scaling a team and its supporting infrastructure.
• Working knowledge of global HR rules and regulations.
• Comfortable working remotely and independently in a fast-paced, evolving environment.
• English required.
• Experience supporting high-touch enterprise accounts and managing escalations.
• Skilled in resolving complex client and employee HR tickets and inquiries.
• Ability to thrive in ambiguity and adapt to shifting priorities and jurisdictions.
• Strong documentation skills.

Nice to have

• Additional languages a plus

About the company

Globalli is a company scaling its HR service delivery operations.