Key Lead, Philadelphia

The role

You will support the store leadership team by driving the people-first employee experience and maintaining a safe, inclusive environment. You will spend your time on the sales floor and in back of house areas to lead the team and ensure exceptional customer experiences.

What you will do

• Support an employee culture driven by a people-first philosophy.
• Model and coach customer experience principles.
• Spend 100% of time on the sales floor and/or BOH areas.
• Participate in the Host of the Party program.
• Manage coverage needs for meal breaks and rest periods.
• Lead team communication through shift meetings.
• Perform opening and closing duties.
• Reinforce business KPI communication to the team.
• Support building community connections and local partnerships.
• Ensure operational standards like visual merchandising and cleanliness are upheld.

Required qualifications

• 2+ years of supervisory experience in a fast-paced retail, customer service, or hospitality environment.
• Experience in promoting and supporting a people-first employee culture.
• Demonstrated ability to employ outstanding communication practices.
• Proven ability to motivate and inspire teams.
• Desire and willingness to roll up your sleeves and jump in when the situation requires it.
• Passion for building exceptional, detail-oriented, customer and employee experiences.
• Ability to work a flexible schedule, including evenings, weekends, and holidays required.

Nice to have

• Skilled in executing customer service and operational efficiencies

Benefits

• Full-time positions are eligible for a competitive compensation and benefits package.
• Part-time positions are eligible for competitive compensation and benefits.

About the company

Glossier is a people-powered beauty ecosystem built on trusted emotional connection, empathy, and consistency. The brand is driven by a mission to become the Most Loved Lifestyle Brand in the World.