Associate Store Director, Atlanta

The role

You will lead, inspire, and develop a retail team to create exceptional customer experiences. You will support the Store Director in executing people and business objectives while managing an assigned Division of Responsibility.

What you will do

• Drive a culture anchored in people-first employee experience philosophy.
• Coach and develop the store team through feedback and recognition.
• Partner with leadership and HR to drive inclusive talent acquisition.
• Model and coach customer experience principles.
• Spend at least 60% of the week on the sales floor.
• Analyze business results to identify strategies to improve store operations.
• Create strategic team schedules to meet payroll targets.
• Develop mastery in an assigned Division of Responsibility.
• Participate in the management of store budgets.
• Execute specific initiatives within an assigned Division of Responsibility.

Required qualifications

• 3+ years of experience leading teams in a fast-paced retail or hospitality environment.
• Experience in growing highly capable, diverse teams and developing managers and team members.
• Experience in promoting a people-first employee culture.
• Ability to employ outstanding communication practices.
• Ability to motivate and inspire teams.
• Ability to show empathy and understanding while driving action.
• Ability to make difficult tradeoffs between objectives.
• Passion for building exceptional, detail-oriented, customer and employee experiences.
• Passion for beauty.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Nice to have

• Highly skilled in defining and executing operational efficiencies
• Experience in a scaling/start-up environment and testing new experiential concepts in a customer-facing environment

About the company

Glossier is an iconic brand built on trusted emotional connection, empathy, and consistency. They are driven by a mission to become the Most Loved Lifestyle Brand in the World.