AI Success Manager (US East Customer Hours)

The role

You will act as a strategic partner to enterprise customers to help them implement and adopt AI capabilities. You will manage the full customer journey from identifying use cases to measuring business results.

What you will do

• Build relationships with executives, business leaders, technical teams, and practitioners.
• Identify new ways AI can improve how people and teams work.
• Discover and prioritize high-impact use cases and create roadmaps.
• Lead end-to-end deployment from technical planning to production support.
• Drive adoption and organizational change through training and enablement.
• Define value hypotheses, KPIs, and ROI measures.
• Lead Executive Business Reviews regarding customer readiness, health, and value.
• Monitor usage and adoption to expand successful use cases.
• Share customer patterns and unmet needs with Product, R&D, and leadership.

Required qualifications

• 6+ years in enterprise AI or technology transformation roles, including Customer Success, Technical Account Management, AI consulting or deployment, Solutions Consulting, Solutions Architecture, Strat
• Experience advising executives and business leaders at large or complex companies.
• Ability to understand business workflows and turn AI opportunities into practical plans.
• Track record of moving customers from undefined opportunities to measurable results.
• Experience leading change-management programs and measuring technology investment value.
• Strong technical ability including familiarity with APIs, SDKs, integrations, permissions, data flows, security, and enterprise deployment issues.
• Strong consulting and communication skills.
• Ability to work with executives, technical teams, and end users while managing multiple priorities.
• Genuine curiosity about business operations and AI impact.
• Must work in US East hours.

Benefits

• Variable compensation may be available.
• Equity may be available.
• Benefits may be available.

Before you apply

• You will complete a brief AI-focused exercise or discussion during the interview process.

About the company

Glean is a Work AI platform that provides enterprise search, an AI Assistant, and scalable AI agents. The company helps organizations govern, scale, and customize AI across their business.