AI Success Manager (US West Customer Hours)

The role

You will act as a strategic partner to enterprise customers to help them implement and adopt AI capabilities. You will manage the full customer journey from identifying use cases to measuring business results.

What you will do

• Build relationships with executives, business leaders, technical teams, and practitioners.
• Identify new ways AI can improve how people and teams work.
• Discover and prioritize high-impact use cases and create roadmaps.
• Lead end-to-end deployment from technical planning to production support.
• Drive adoption and organizational change through training and enablement.
• Define value hypotheses, KPIs, and ROI measures.
• Lead Executive Business Reviews regarding customer readiness, health, and value.
• Monitor usage and adoption to expand successful use cases.
• Share customer patterns and unmet needs with Product, R&D, and leadership.

Required qualifications

• 6+ years in enterprise AI or technology transformation roles, including Customer Success, Technical Account Management, AI consulting or deployment, Solutions Consulting, Solutions Architecture, Strat
• Experience advising executives and business leaders at large or complex companies.
• Ability to understand business workflows and turn AI opportunities into practical plans.
• Track record of moving customers from undefined opportunities to measurable results.
• Experience leading change-management programs and measuring technology investment value.
• Strong technical ability including familiarity with APIs, SDKs, integrations, permissions, data flows, security, and enterprise deployment issues.
• Strong consulting and communication skills including discovery, workflow mapping, problem framing, use-case prioritization, and executive communication.
• Ability to work with executives, technical teams, and end users while managing multiple priorities.
• Genuine curiosity about how businesses operate and how AI can help people work better.
• Must work in US West hours.

Benefits

• Variable compensation
• Equity

Before you apply

• You will complete a brief AI-focused exercise or discussion as part of the interview process.

About the company

Glean is a Work AI platform that provides an ecosystem for intelligent Search, an AI Assistant, and scalable AI agents. The company helps organizations govern, scale, and customize AI across their business.