B2B Key Account Manager (C1+ German) (m/w/x)

The role

You will own a book of existing B2B accounts to grow revenue through upsell and cross-sell. You will build forecasts, manage renewals, and maintain relationships with stakeholders across procurement, IT, finance, and operations.

What you will do

• Own a book of existing B2B accounts and carry a net revenue retention and expansion target
• Grow accounts through upsell and cross-sell
• Meet customers regularly and run business reviews
• Own the renewal and end-of-term moment
• Build and maintain a plan for every key account
• Build, maintain, and deliver against an expansion and renewal forecast
• Absorb new accounts handed over from Account Executives each quarter
• Multi-thread relationships across procurement, IT, finance, and operations
• Work with Operations and Risk to unblock orders
• Provide structured feedback to influence product, pricing, and process

Required qualifications

• 3 to 5 years in B2B account management, key or strategic accounts, or a commercial customer success role carrying an NRR or expansion target
• Track record of growing existing accounts through upsell and cross-sell
• Experience owning renewals and protecting revenue against downgrades
• Experience with a real account cadence including meetings and business reviews
• Forecasting ability
• Strong presentation skills
• Relationship and stakeholder management across procurement, IT, finance, and operations
• Comfort with a high-volume recurring model
• Experience with a CRM such as HubSpot, Salesforce, or Pipedrive
• Ownership mentality and accountability for revenue
• Fluent German (C1 minimum)
• Strong English skills

Nice to have

• Experience ideally within Subscription-, Leasing-, or Device-as-a-Service (DaaS) models

Benefits

• Diverse global team of 75 nationalities
• Virtual or In-person Coaching Sessions with the Fürstenberg Institut
• Physical health support with Urban Sports Club
• Annual learning budget of 750€
• 4 Volunteer days per year
• 15 remote business days per year to work abroad
• BVG monthly discount
• Exclusive Grover Tech discount for you & your loved ones
• Engaging, open office located in Berlin-Schöneberg with regular events

About the company

Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste.