Customer Support Representative

Argentina. Posted 5 months ago

The role

The person will manage and resolve customer inquiries through live chat and ticketing systems. They will deliver a premium customer experience for the Spanish-speaking market.

What you will do

Manage and resolve customer inquiries through live chat and ticketing systems
Deliver a premium customer experience specifically for the Spanish-speaking market
Act as a bridge between customer needs and technical solutions
Research and troubleshoot complex issues to provide definitive resolutions
Collaborate with internal teams to identify trends and improve service workflows
Maintain high-quality standards by adhering to internal support procedures
Balance multiple priorities in a fast-paced, high-volume digital environment
Utilize bilingual communication to document cases and assist global colleagues

Required qualifications

Fluency in Spanish with the ability to communicate with nuance and empathy
Intermediate English proficiency, specifically for internal written communication
Ability to clarify ambiguous customer requests
Excellent organizational skills and ability to prioritize in order to meet deadlines
High organizational capacity to manage deadlines and prioritize urgent tickets
Proven teamwork abilities with a focus on clear and proactive communication
Adaptability to work under pressure without compromising service quality
Excellent team player skills with strong communication skills
Ability to work in a fast-paced environment and under pressure
Problem-solving skills

Nice to have

Familiarity with digital support tools (Live Chat and Email) is highly advantageous

Benefits

Health & Wellness Focus
Growth Opportunities
Performance-Driven Rewards
Dynamic Work Environment

About the company

Call Power is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. They develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.