VIP Account Manager

The role

You will manage a portfolio of VIP clients and provide personalized support. You will build long-term relationships and improve client engagement through promotions and campaigns.

What you will do

• Manage a portfolio of VIP clients and provide personalized support to each user
• Build long-term client relationships through regular communication and proactive follow-ups
• Improve client engagement and retention through personalized promotions and campaigns
• Monitor client activity and identify opportunities to improve portfolio performance
• Coordinate with internal teams to resolve client issues
• Welcome new VIP clients
• Re-engage inactive users
• Maintain accurate client records

Required qualifications

• 1+ year experience in VIP account management
• Strong English communication skills - Upper Intermediate level
• Experience managing client requests independently and handling multiple priorities
• Ability to build client relationships and provide personalized support
• Experience working in the iGaming industry
• Strong communication skills, empathy, and a client-focused mindset
• Proactive approach, ownership, and ability to work independently
• Strong organizational skills, attention to detail, and reliable follow-through
• Adaptability, willingness to learn, and ability to stay calm in challenging situations

Benefits

• Health & Wellness Focus
• Global Medical Coverage
• Growth Opportunities
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
• Performance-Driven Rewards
• Dynamic Work Environment

About the company

The client is an international online gaming company focused on delivering engaging and innovative gaming experiences using modern technologies.