Spring 2027 Maintenance Co-op

The role

The Maintenance Operations Co-op acts as a primary point of contact for maintenance tasks across Groma's residential real estate portfolio. This person will coordinate maintenance requests, manage scheduling, and assist with property operations and inspections.

What you will do

• Field inbound maintenance requests via phone, email, and resident portal
• Triage and prioritize maintenance issues
• Dispatch in-house field technicians or third-party contractors
• Manage scheduling and follow-up of maintenance tasks
• Maintain accurate records of work orders, billing, and completion details
• Assist with on-site inspections for apartment turnovers and quarterly property checks
• Complete quarterly supply inventory audits
• Assist with the move-in and move-out process
• Participate in property operations meetings and projects
• Assist with the onboarding of new triple-decker acquisitions

Required qualifications

• 1+ years of experience in customer service, administration, or hospitality positions
• Strong computer skills
• Excellent communication and interpersonal skills
• Must be very comfortable talking on the phone
• Ability to work independently and as part of a team
• Diligent and efficient documentation, task, and schedule management skills

Nice to have

• experience in the real estate, construction, or property management industries
• Google Suite experience

Benefits

• Fully covered commuter passes for bus, subway, boat, or commuter rail
• Competitive paid time off policy
• 4 company holidays within co-op cycle
• In-office gym and roofdeck
• Comprehensive catering, snack, and beverage program

About the company

Groma blends real estate and technology to unlock a new real estate asset class. Their property technology platform uses AI to manage small unit count multifamily buildings.