Senior Solutions Architect | UK | Remote

The role

You will act as a technical partner to guide customers through onboarding, implementation, and expansion of Grafana. You will design solutions, lead functional workshops, and provide technical consulting to ensure business outcomes.

What you will do

• Work with business executives, project managers, and IT development staff.
• Distill business needs into business and technical requirements.
• Translate requirements into designs for data visualization, workflow recommendations, migrations, and enterprise scale architecture.
• Act as a functional lead and demonstrate clear methodology.
• Lead functional workshops with customers.
• Document requirements and design appropriate solutions.
• Advocate for adherence to standards and best practices.
• Stay current on Grafana Labs, observability, and related technologies.
• Serve as a resource for Sales, Product Management, Engineering, Support, and Professional Services teams.

Required qualifications

• Located in the UK
• 5+ years of experience working on deployment teams, using project management techniques
• Direct experience with o11y
• Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces)
• Proven track record of successful delivery of customer projects
• Excellent communication skills

Nice to have

• Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo)
• Enterprise o11y implementations for large customers
• Kubernetes (kubectl, Helm, Tanka preferred)
• Experience with Cloud Platforms - AWS, GCP, Azure
• Self-starter, adept at picking up new skills and technologies, and eager to break new ground
• Vision to help us take our company to the next level

Benefits

• 100% Remote, Global Culture
• Restricted Stock Units (RSUs)
• In-Person onboarding
• 30 days annual leave per annum
• 3 days reserved for Grafana Shutdown Days

About the company

Grafana Labs is the company behind Grafana Cloud, a fully managed observability platform. It is a 100% remote company with team members across 40+ countries.