Senior Solutions Engineer | Tokyo, Japan | Remote

The role

Solutions Engineers act as customer facing product experts to enable growth by educating customers. You will partner with Sales to qualify opportunities and translate customer requirements into solutions using Grafana Labs technology.

What you will do

• Partner with Sales team to articulate Grafana value proposition, vision and strategy to customers
• Own technical engagement with customers to help close complex opportunities
• Deliver product and technical presentations to potential and existing customers
• Communicate with customers and internal teams to provide feedback on products and competitive landscape
• Drive product conversations based on customer needs and problems
• Enhance documentation, write blog posts, record videos, and create enablement material

Required qualifications

• Located in Tokyo, Japan
• 5+ years of technical pre-sales experience
• First class written and oral communication skills
• Ability to articulate value proposition and technical advantages of products
• Technical mindset

Nice to have

• Experience with Open Source technologies
• Experience in the Metrics/Monitoring space
• Experience with sales methodologies like MEDD(P)ICC

Benefits

• 100% Remote, Global Culture
• Restricted Stock Units (RSUs)
• In-Person onboarding
• 30 days annual leave per annum
• 3 days reserved for Grafana Shutdown Days

About the company

Grafana Labs is the company behind Grafana Cloud, a fully managed observability platform. It is a 100% remote company with team members across 40+ countries.