Senior Product Designer, Knowledge Graph | United Kingdom | Remote

The role

You will design experiences for the context layer of Grafana Cloud, including the entity graph, entity catalog, and RCA workbench. You will work within a remote R&D organization to help users understand system connections and resolve incidents. You will also coach and mentor other designers.

What you will do

• Enable customers to understand and explore how systems connect.
• Translate research and data to easy to digest experiences.
• Tailor experiences to different target audiences and user perspectives.
• Work cross-functionally with engineering, product management, technical writing, and GTM functions.
• Prioritise for delivering impact while balancing business, customer, and technical needs.
• Document user needs, design directions, UX trade-offs, and detailed designs.
• Execute research and contribute to quantitative and qualitative research initiatives.
• Coach and mentor other designers.
• Collaborate on team internal initiatives.

Required qualifications

• 7+ years of relevant design experience working on B2B/enterprise software products.
• A portfolio of effective designs for complex products delivered in a fast-paced environment.
• Experience running qualitative research in complex fields.
• Ability to make design decisions balancing business goals, product priorities, customer feedback, research insights, and technical considerations.
• Ability to collaborate with cross-functional teams across multiple locations and time-zones.
• Attention to detail.
• Willingness to learn about a complex, very technical product space.
• Experience working in a fully-remote, fast-paced environment.

Nice to have

• Experience designing complex, data-dense interfaces with a focus on clarity.
• Ability to rapidly gain an understanding of a technical domain and associated customer needs and user workflows.
• Domain knowledge or experience related to observability, cloud infrastructure, and/or database monitoring.
• Experience helping design teams level up their practice, collaboration with partner functions, and user and organizational impact.

Benefits

• 100% Remote, Global Culture
• Restricted Stock Units (RSUs)
• In-Person onboarding
• 30 days annual leave per annum
• 3 days reserved for Grafana Shutdown Days

Before you apply

• Provide an example of an experience where decision-making in a complex area is made easy through a well-curated UI, including a sentence or two about why it is effective.

About the company

Grafana Labs is the company behind Grafana Cloud, a fully managed observability platform. It is a 100% remote company with team members across 40+ countries.