GTM Lead

The role

The GTM Lead will support campaigns and organizations through client onboarding, success, education, and sales coordination. This person will collaborate with the Director of GTM and Product team to manage the client success lifecycle and product communications.

What you will do

• Own the client success lifecycle from onboarding through long-term retention.
• Serve as the primary point of contact for client support needs.
• Track client health and satisfaction.
• Build and run webinars, trainings, and onboarding sessions.
• Develop and maintain help videos, guides, and self-serve resources.
• Translate product updates into client-facing education content.
• Own product communications strategy, execution, and performance measurement.
• Coordinate logistics and pipeline for conference-driven and outbound sales efforts.
• Refine outreach messaging and targeting based on performance data.
• Synthesize client feedback and support trends into input for the Product team.

Required qualifications

• At least 3 years of experience across client success, account management, and/or client-facing digital strategy roles.
• Experience building and delivering client education content.
• Experience owning an email marketing or outreach channel, including writing copy and reporting on performance.
• Comfortable coordinating cross-functional logistics.
• Clear, proactive communicator.
• Bachelor's degree in business, communications, political science, or equivalent practical experience in client success, digital strategy, or SaaS account management.
• Must be willing to work in-office.

Benefits

• benefits

About the company

Grassroots Analytics is a political tech company dedicated to breaking down barriers in fundraising for progressive campaigns and causes. The company maintains a database on more than 20 million active, left-leaning American donors.