Director of Strategic Operations

The role

The Director of Strategic Operations will manage new clinic launches and payer contract implementations. This person will also serve as a deputy to the VP of Operations, leading strategic projects and designing scalable workflows.

What you will do

• Run Operations projects and oversee performance against quarterly metrics
• Serve as the operational counterpart to Pop Health and Learning & Development
• Run Joint Operating Committee agendas and represent Operations in cross-functional forums
• Own the full launch project for new clinics including buildout, supplies, and licensure
• Be on the ground in Tampa through the critical stretch before opening
• Hold cross-functional partners to launch dates
• Own how a new clinic operates once it is open
• Quarterback new payer implementations from signed contract to live
• Own integration planning for acquired practices
• Lead standardization and improvement work across schedule management, HEDIS quality, and patient experience

Required qualifications

• 4+ years in a strategy, consulting, or operations role
• 2+ years in healthcare
• Strong data analysis skills, including the ability to build a report from a data warehouse from design to final product without oversight
• Project management skills
• High EQ and the ability to influence without formal authority
• A willingness to do unglamorous work yourself
• Comfort with ambiguity and resourcefulness
• Ability to travel to Tampa Bay clinics regularly, including extended stretches around clinic openings

Nice to have

• Worked in Medicare Advantage, value-based care, or another risk-bearing primary care setting
• Management Consulting, MBA, or equivalent strategic experience
• Can write SQL and work directly in a BI or data warehouse environment
• Have supported new site openings, buildouts, or acquisitions
• Have designed operational workflows and seen them through to adoption
• Want to run a market or a large operating team in the next few years

Benefits

• Health, dental, and vision insurance
• Paid time off
• 401(k) with company match

Before you apply

• Application → Initial interview → Skills/experience interview → Values interview → Case interview → References

About the company

Greenbrook Medical is building the new standard in primary care for seniors. They are rooted in Tampa Bay and partnered with Tampa General Hospital.