Senior Account Manager

The role

You will own a book of upper mid-market customers across EMEA to drive retention, renewals, and expansion. You will act as a strategic partner to customers and work with internal teams to deliver value.

What you will do

• Own a book of upper mid-market customers across EMEA, driving retention, renewals and expansion.
• Spot churn risk early using customer and usage data and own the resolution strategy.
• Build strategic account plans for renewal strategy, expansion and upsell opportunities.
• Maintain an accurate pipeline and forecast of renewals and expansions to meet quota objectives.
• Develop relationships with executive stakeholders and champions.
• Lead business reviews and strategic touchpoints to show customer value and ROI.
• Partner with Customer Success, Legal, Finance, Deal Desk and Professional Services.
• Coach and mentor less tenured members of the team.
• Help build and improve internal operational processes.
• Take on additional projects and responsibilities as business needs require.

Required qualifications

• 3+ years of experience in commercial account management.
• 2+ years in a mid-market quota-carrying role selling to organizations with 500+ employees.
• Experience owning both the renewal and retention motion and the upsell and expansion motion for a portfolio of existing customers.
• A proven track record of meeting or exceeding retention, renewal and expansion targets, including generating your own expansion pipeline.
• Experience selling subscription-based SaaS products.
• Proven success building executive relationships and identifying decision-makers and buying processes for SaaS investments.
• Ability to travel to customer and prospect sites, industry events, and Greenhouse offices (approximately 10-15% of working time).

Nice to have

• Experience with consumption-based products, such as AI products
• Training in a structured sales methodology like MEDDICC or MEDDPICC
• Command of the Message
• German or Dutch language skills
• Experience working with customers in DACH, Benelux or the Nordics

Benefits

• Medical, dental, life and disability insurance
• Mental health resources
• Financial wellness benefits
• Fully paid parental leave program
• 25 days' vacation for Ireland-based employees
• Employer matching pension program for Ireland-based employees
• Bonus structure that rewards great performance

Before you apply

• Applicants must provide evidence of their right to work in Ireland.
• Greenhouse is not in a position to support employment permit applications for this role.

About the company

Greenhouse is the first Orchestrated Hiring Ecosystem. The company is a remote-first organization with shared office spaces in New York City and Ireland.