IT Help Desk Analyst (Contract)

The role

The IT Help Desk Analyst serves as the first point of contact for IT-related support requests. This role provides technical assistance for hardware, software, network connectivity, and application issues across a large physical and remote workforce.

What you will do

• Provides Tier I technical support for hardware, software, network connectivity, and application issues.
• Receives, logs, prioritizes, and resolves help desk tickets via phone, email, chat, Teams, and in-person.
• Participates in Employee Onboarding/Offboarding Tasks including account provisioning and workstation setup.
• Assists with installation, updates, and basic configuration of approved software and applications.
• Supports mobile device enrollment and troubleshooting through MDM tools.
• Performs password resets, account unlocks, and basic Active Directory / Entra ID user management.
• Guides users through VPN connections, remote desktop access, and secure file-sharing.
• Troubleshoots and supports communication devices including conference room AV equipment.
• Delivers remote assistance to off-site locations and remote workers using tools like Bomgar.
• Provides on-site support to local satellite offices as needed.

Required qualifications

• Associate degree (AA) in Information Technology or equivalent and 3 years related experience; or equivalent combination of education and experience.
• Experience Administering Active Directory Users, Groups and Computers in Windows Server 2024.
• Experience troubleshooting and maintaining Microsoft Outlook client.
• Experience supporting Microsoft 365 applications.
• Demonstrated experience with Windows 11.
• Strong customer service background and technical writing skills.
• Excellent time management and organizational skills.
• Ability to communicate well in person, email, and telephone.
• Ability to work effectively in a highly organized manner and be detail oriented.
• Ability to work well independently and cross-functionally.
• Ability to read, analyze, and interpret technical documents.
• Ability to sit for extended periods of time, use hands to lift/move up to 10 pounds, occasionally lift/move up to 25 pounds, and have close/color vision ability.

Benefits

• Big jobs and stretch assignments.
• High accountability environment.
• Ability to make a big, visible impact on the end product.

Before you apply

• Employees working on programs subject to International Traffic in Arms Regulations must qualify as a US Person (US Citizen, Permanent Resident, or political asylee).
• This is a temporary position employed through an agency.

About the company

Greenpoint delivers nose-to-tail VIP Jet aircraft interiors for private clients and Heads-of-State. They use leading-edge tools and employee-built processes to deliver custom aircraft interiors.