IT Infrastructure Engineer

The role

This person will own the administration and operational performance of IT infrastructure systems including servers, storage, network, and backup systems. They will serve as the primary escalation point and technical lead.

What you will do

• Administer servers, virtualization platforms, storage systems, and network infrastructure
• Manage switching, firewall rule implementation, VPN, and wireless networks
• Act as Tier 3 escalation point for complex infrastructure incidents
• Lead incident resolution for infrastructure-related issues
• Lead root cause analysis and problem management efforts
• Execute and lead complex changes, upgrades, and deployments
• Ensure backup, recovery, and disaster recovery processes are effective
• Maintain system performance, uptime, and reliability across all sites
• Develop and maintain documentation, standards, and runbooks
• Mentor junior administrators and provide technical guidance

Required qualifications

• Associate degree or technical certification in Infrastructure Administration, or equivalent combination of education and experience
• Minimum 5 years of relevant experience
• Experience with FreshService or similar ITSM platforms
• Experience with NIST 800-171 / CMMC Level 2 network and server compliance
• Familiarity with CMDB best practices
• Ability to work well independently and cross-functionally
• Ability to manage a project effectively to completion
• Strong knowledge of networking (switching, routing, firewalls)
• Demonstrated ability to support Windows Server
• Demonstrated ability to support Windows Failover Cluster
• Demonstrated ability to support Hyper-V
• Experience with virtualization platforms and storage systems

Nice to have

• MCITP, CompTIA A+, or Network+ certification
• Experience with Cyber-security/major incident response

Before you apply

• Must qualify as a US Person (US Citizen, Permanent Resident who does not work for a foreign company/foreign government/foreign governmental agency or organization, or a political asylee)

About the company

Greenpoint delivers nose-to-tail VIP Jet aircraft interiors for private clients and Heads-of-State. They use leading-edge tools and employee-built processes to deliver custom aircraft interiors.